FAQs

FAQ For Artist / Vender

Most frequent questions and answers

Yes! Anyone can join our online  art & fashion Gallery. 

We presently just acknowledge drawings, Paintings, calligraphy, Fashion accessories (Bags, Clutches, Jewelry, Dresses) and inside embellishment items to be recorded on the site available to be purchased

We charge a flat percentage commission on the sale price of your artwork (excluding shipping). There are no costs to you other than this. If you are uncertain of what this is, kindly call us on

You will be paid your share on all sales of your work directly into your bank account in the first week of every month.

Yes, you can offer your art for sale anywhere else at the same time.

When an artwork sells, we will notify you of the sale. Please pack and send the artwork to our office and we will deliver it to the buyer. Our address is:

  • 146 Ferozepur road Lahore.
  • Grand Battery stop Main multan road Lahore.

FAQ For Buyers

Most frequent questions and answers

Deliveries to Pakistan take between 5-7 working days. International deliveries outside of Pakistan can take between 10-15 working days or more depending on location. Custom made products take 20-25 days or depends on order quantity. 

We use TCS/Leopard to deliver orders to customers in Pakistan and DHL for international orders. Artworks are sent unframed (rolled in a PVC tube).

We provide free delivery to customers all over Pakistan. Orders outside of Pakistan are charged a flat rate of $85 or equivalent in another currency.

We provide a 7 days return policy. If for any reason you are dissatisfied with your purchase, you may return it within 7 days of receipt for a replacement or a refund. Please read our entire return policy Here

Return Policy

If for any reason you are not satisfied with your purchase, you may return it within 7 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. If you do decide to return your purchase, please follow these instructions:

  1. Email admin@saartdesigns.com with your order number and specific reason for the return.
  2. Pack the artwork back in the original tube or box with all of the packaging materials and certificate of authenticity that was included in the package
  3. Ship it back to us at the following address:
  • 146- Ferozepur Road Lahore.
  • Grand Battery Stop Main Multan road Lahore,

We strongly encourage you to return your item via a trackable shipping method. Return shipping costs are the responsibility of the customer.

For Damaged Artwork

In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping containers it arrived in, then attach the photos to an email and send it to admin@saartdesigns.com.

Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us within one business day letting you know about the status of your order.

For any additional issues, please contact customer service at admin@sadesigns.com or call customer service between 2PM – 7PM Pakistan Standard Time (GMT +5) at 0000000.

Yes we do. We will look into the matter as soon as possible and refund you for your purchase amount (excluding shipping), provided there is sufficient evidence to rule in your favor.

Custom made products will not  be refund.